Shipping policy

Shipping Policy

Order Processing

At MooseKart, we aim to process and ship your orders as quickly as possible.

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During busy periods (sales, holidays, or high demand), processing times may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on your location.

Canada:
7–15 business days

United States:
7–15 business days

International Orders:
10–20 business days

Please note that these delivery times are estimates and may vary depending on shipping carrier operations, customs processing, and local delivery services.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, MooseKart may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow 2–5 business days for tracking information to update after your order has been dispatched.

Delays

While we work hard to deliver orders within the estimated timeframe, delays can occasionally occur due to:

  • Shipping carrier delays

  • Customs clearance procedures

  • Weather conditions

  • High seasonal demand

  • Incorrect shipping information

MooseKart is not responsible for delays caused by these external factors, but we will always do our best to assist you.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Incorrect Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

If an incorrect address is provided and the order has already been shipped, MooseKart cannot guarantee successful delivery.

Lost or Stolen Packages

If your package is marked as delivered but you cannot locate it, please check with:

  • Your local postal service

  • Neighbors or household members

  • Your building management (if applicable)

MooseKart is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.

Need Help?

If you have any questions about your order or shipping, please contact us.

MooseKart
38 Providence Pl
Winnipeg, Manitoba
Canada

Email: manmeetsingh1306@gmail.com